Return & Refund Policy

At MIMI K, we take great pride in the quality and craftsmanship of our jewelry. Each piece is thoughtfully designed and carefully inspected before it reaches you. However, we understand that sometimes a change of mind or an adjustment may be necessary - and we’re here to make that process as seamless as possible.

Our goal is to ensure your complete satisfaction with every purchase, offering a return and refund experience that is as refined and trustworthy as the jewelry we create.

1. Eligibility for Returns

We gladly accept returns and exchanges within 14 days of delivery for all eligible items.
To qualify for a return, please ensure that:

  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, and certificates of authenticity are included.
  • The return request is made within 14 calendar days from the date you received your order.

Items that do not meet these conditions may not be eligible for a refund.

2. Exceptions

Certain products are created exclusively for you and therefore are non-returnable:

  • Personalised, engraved, or custom-made jewelry cannot be returned or refunded unless there is a manufacturing defect or the item arrives damaged.
  • For hygiene reasons, earrings may not be eligible for return unless faulty upon arrival.

We recommend reviewing your custom order carefully before confirming purchase, as each piece is made to your specifications with care and precision.

3. Return Process

To initiate a return, please contact our Customer Care Team via email or our website contact form.
Our representative will provide you with detailed return instructions, including:

  1. The return address and packaging guidelines.
  2. A reference or return authorization number (if applicable).
  3. Estimated processing time and tracking details once received.

Please ensure that your jewelry is securely packaged to prevent damage during transit.
MIMI K is not responsible for items lost or damaged during return shipping, so we recommend using a tracked and insured courier service.

4. Return Shipping Costs

  • Domestic (within Switzerland): Complimentary returns are available in select cases; please check with our support team.
  • International Returns: Shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
  • Return labels or courier instructions will be shared once your return request has been approved.

5. Refunds

Once your return is received, our quality assurance team will carefully inspect the item.
If approved, your refund will be processed within 5-10 business days to your original payment method.
You will receive a confirmation email once the refund has been issued.

Please note that the timing of the refund appearing in your account may vary depending on your card provider or payment service.

6. Exchanges

If you wish to exchange your item for another product, please indicate your preference when contacting our support team.
Exchanges are subject to product availability and must meet the same eligibility criteria as returns.

7. Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately with photographs of the product and packaging.

We will prioritise your case and arrange for a replacement, repair, or full refund, including shipping costs.

8. Our Promise

At MIMI K, every piece is made with passion, precision, and purpose - and we want your experience to reflect the same standard of care.
Our return and refund process is designed to be transparent, fair, and customer-centric, ensuring your trust and satisfaction remain at the heart of everything we do.

If you have any further questions or require assistance, please reach out to our Customer Support Team, who will be delighted to help.

Email: [Insert your official support email]
Contact Form: Click here