Return Policy

At MIMI K, we take great pride in the quality and craftsmanship of our jewelry. Each piece is thoughtfully designed and carefully inspected before it reaches you. However, we understand that sometimes a change of mind or adjustment may be necessary - and we’re here to make that process as seamless as possible.

We gladly accept returns and exchanges within 14 days of delivery for all eligible items.

Eligibility for Returns

To qualify for a return, please ensure that:

  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, and certificates of authenticity are included.
  • The return request is made within 14 calendar days from the delivery date.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Exceptions

Some products are non-returnable, including:

  • Personalised, engraved, or custom-made jewelry (unless defective or damaged).
  • Earrings, for hygiene reasons, unless faulty upon arrival.

Please review your custom order carefully before confirming, as each piece is made with precision to your specifications.

Return Process

To initiate a return, please contact our Customer Care Team via email or our website contact form.
You will receive detailed return instructions, including:

  • The return address and packaging guidelines.
  • A return reference or authorization number (if applicable).
  • Estimated processing time and tracking details once received.

Please ensure that your jewelry is securely packaged to prevent damage during transit.
MIMI K is not responsible for items lost or damaged during return shipping - we recommend using a tracked and insured courier service.

Return Shipping Costs

  • Within Switzerland: Complimentary returns available in select cases (contact our support team).
  • International Orders: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Return labels or courier instructions will be shared once your return request is approved.

If you have any further questions or require assistance, please reach out to our Customer Support Team, who will be delighted to help.

Email: [Insert your official support email]
Contact Form: Click here